St. Luke's Regional Medical Center

2720 Stone Park Blvd.
Sioux City, Iowa
51104

(712) 279-3500

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Application Questions and Help

Username and Password

What if I don't have an email address to use as a username?
It won't accept what I want to use as a password, what am I doing wrong?
Why do I have to set the question and answer portion?
I'm trying to reset my password and I'm having problems, what should I do?
What if I still can't get my password to reset, can I call St. Luke's Human Resource Department to reset it for me?
I'm trying to create a new account, but the form tells me that the username is already is use. What does this mean?

Online Application FAQs

I've entered information into the all of the sections of the application, but when I go back to check it the information isn't there anymore. What happened?
The system automatically logged me off and lost my information, what do I do?
I am not sure if I've worked at a St. Luke's affiliate or not, what should I enter at that question?
I don't have any professional licenses or certificates, does that mean I won't be eligible for the position that I am applying for?
If I don't remember my dates of employment, previous supervisors, addresses, etc. what should I put?
I've finished entering everything on the page, but the system will not let me move on. What do I need to do?
I've tried to apply to the job, but the system says there is an error with my application. What should I do?

What if I don't have an email address to use as a username?

It is not required that you use an email as a username, it is just suggested that you do so it is easier to remember. You can use anything you want as a user name.

It won't accept what I want to use as a password, what am I doing wrong?

Your password has to be at least 8 characters long, and it has to include a combination of letters, numbers and/or symbols.

Why do I have to set the question and answer portion?

This portion of the form is there for you to set your own security questions in the situation where you forget your password. You will be able to reset your password by answering your own questions.

I'm trying to reset my password and I'm having problems, what should I do?

On our site, there are three links for your account. Click on the link to reset your password. Enter your username and click on 'Reset Password'. At this time it will give you two different ways to do this:

If you used an email address as your username, you have the option to have the password reset information emailed to you. When you click on this link it will send an email to your email address. You need to open this email and use the information within 4 hours of having it sent; otherwise the reset will not work. From within the email there will be another link for you to click on and it will take you to the reset screen and you will just need to enter a new password.
If you did not use an email address as a username you will need to answer the questions you set up when creating your account. Again, remember that the answers are case sensitive so you will need to enter an exact match to what you enter the first time.

What if I still can't get my password to reset, can I call St. Luke's Human Resource Department to reset it for me?

St. Luke's HR does not have the ability to reset your password for you. We can only look up what you used as a username.

If you are still haveing problems with the your password we suggest that you create a new account.

I'm trying to create a new account, but the form tells me that the username is already is use. What does this mean?

This means that you (or someone else) have already used what you are trying to put in as a username. The system does not allow for duplicate usernames. Please try a different username at this time.

I've entered information into the all of the sections of the application, but when I go back to check it the information isn't there anymore. What happened?

After you complete each portion of the application form, you need to be sure to hit the 'submit' button on the bottom of the screen in order for it to be saved. If your information isn't there when you go back to review it you will have to reenter it.

The system automatically logged me off and lost my information, what do I do?

When you have been using the site for a long period of time a pop up will appear. This is to make sure that the correct person is still working on the application and someone else isn't viewing or changing your information. When the pop up occurs, click on it and it will go away. If you do not click on it within a couple minutes, the system will automatically log you off of it and not save anything that you have already submitted. If the information is lost you will need to reenter it.

I am not sure if I've worked at a St. Luke's affiliate or not, what should I enter at that question?

Our affiliates are listed on the form, if your place of previous employment is not listed that it is not a part of our affiliates.

I don't have any professional licenses or certificates, does that mean I won't be eligible for the position that I am applying for?

The section is particularly for nurses and other clinical people to provide their required licenses. If you are not applying for a position with those requirements, you are not required to enter any information here. You will simply need to mark 'No' at the bottom of the page where it asks if a license or certification has been suspended or revoked.

If I don't remember my dates of employment, previous supervisors, addresses, etc. what should I put?

Please make your best guess as these fields are required.

I've finished entering everything on the page, but the system will not let me move on. What do I need to do?

Go back over the page and make sure that all of the required fields (the fields labeled by an '*') have been filled in. Once all of these fields entered into, re-click on the submit button.

When you are finished filling out the application, you will need to go into the 'Job Search' link and find the job that you want to apply for. The link is on the upper left hand portion of the page. On the line where the job is listed you have two options to apply:

Click on the link to the far right hand side that says "Apply to Job Now". (We suggest this method if you are only applying to one job)
Click on the link that says "Add to Job Cart". (We suggest this method if you are applying to multiple positions). Once you have all the positions in your job cart that you are going to apply for, you will need to go to the link that says "Job Cart" in the upper left hand portion of the screen. Once in the job cart the jobs will be listed. Click on the button that says "Apply to Jobs Now".

I've tried to apply to the job, but the system says there is an error with my application. What should I do?

When the application has errors after you've tried applying to jobs, it will tell you what the errors are. Please read them entirely and go back to your application and fix them.