St. Luke's realizes patient's have choices when it comes to healthcare, so thank you for choosing St. Luke's. Our hospital is dedicated to employing experienced and compassionate professionals and investing in initiatives that are taking Siouxland healthcare to the next level. We are here to provide you the best community education and services to enrich your life. For the life of SIouxland.
To improve the health of the people of Siouxland.
Best outcome for every patient every time.
We believe that when our values come from the heart, our daily behavior will reflect our commitment to our work and the people we serve. As an organization we all work together to practice and uphold these values:
Integrity: is essential to St. Luke's mission. We are honest and adhere to the highest moral values through our personal and professional behavior. We uphold these values in every action and decision. Trust and trustworthiness go hand in hand as we sustain a culture built on ethical conduct. Our actions are consistent with our words and our words are consistent with our intent. We accept our duties, share democratic leadership and subject ourselves to the highest standards of public trust.
Compassion: is a virtue in which sympathy is shown for those who suffer. At St. Luke's we watch for those who have need of help. We respond by being open to their needs and look at others' perspectives. Compassion, reflecting our St. Luke's Judeo-Christian heritage, will move us all to use available resources to improve our patient's health.
Accountability: means we are willing to own our actions as others depend on us and we depend on them. Each employee is the face of St. Luke's to our community. Accountability involves greeting patients upon arrival and preparing for their comfort and safety needs. We will explain tests and wait times for our patient's safety and satisfaction. Our areas will be kept clean and safe. Incidents and safety hazards will be promptly reported.
Respect: is a positive feeling of esteem for everyone we meet. Each person will be treated with friendly manners by smiling, making eye contact and greeting. Respect includes fairness towards patients, guests and each employee. We listen carefully for the needs of our patients and their families and keep them at the center of their treatment plan. Respecting our patient's need for rest, we will maintain quiet zones that promote healing.
Excellence: is our pledge to give "ideal care," giving patients what they want, when they want it and when they need it. Our process focuses on the best outcome for very patient every time, using improvement tools. We embrace patients and their families in the center of our care. We will inform and uphold them in their health care decision making. To check our patient's needs often we will perform reliable rounding. We commit to clear communication and confirm understanding. To raise the level of success, we will share their stories to build a culture of caring and sharing.